super189 Platform Privacy Notice

This page describes what data we collect when you use super189 and how we keep that data protected. We at super189 collect personal information only to verify your identity, process deposits and withdrawals, settle game outcomes, and comply with applicable law. Our data handling is transparent—we do not sell your information to third parties, and we encrypt all sensitive data.

When you create an account on super189, you provide your legal name, email, phone number, postal address, and identity document (KTP, SIM, or passport). When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect payment method details. When you use our platform—betting on Liga 1 matches, playing live roulette, spinning slots, or trading esports markets—we log your account activity, transaction history, and device information. All this data is used to manage your account and comply with anti-fraud and Know Your Customer (KYC) regulations.

Our privacy practices apply uniformly across all regions where super189 operates, including Jakarta, Surabaya, Bandung, and Medan. Your data may be stored on servers located outside your jurisdiction. By using super189, you consent to this collection and processing.

What Data We Collect on super189

We at super189 collect the following categories of data:

Identity data: Legal name, date of birth, gender, identity document type and number (KTP, SIM, passport), and postal address. We collect this during account registration and verification.
Contact data: Email address and phone number. We use these to contact you about account issues, promotions, and support requests.
Payment data: Bank account details, e-wallet identifiers, and payment method history. We store this to process deposits and withdrawals. We do not store full credit-card numbers; payment processors handle card data directly.
Account activity: Login times, game outcomes, betting history, account balance, and transaction records. This data is retained indefinitely for audit and dispute resolution.
Device and network data: IP address, device type, browser type, and operating system. We use this to detect fraud and maintain account security.
Cookies and tracking: We use cookies to remember your login status and preferences. Third-party analytics services may also place cookies to measure site performance.

We do not collect data beyond what is necessary for account and regulatory compliance

We do not track your internet behaviour outside super189, nor do we use your data for targeted advertising. Your information is used only for account management, payment processing, and legal compliance.

How We Use Your Data on super189

We at super189 use your data for the following purposes:

Account verification: We verify your identity against sanctions lists, fraud databases, and government records to comply with KYC and anti-money-laundering regulations.
Payment processing: We share payment data with banks and e-wallet providers to process deposits and withdrawals. These third parties are bound by confidentiality agreements.
Fraud prevention: We analyse account activity, login patterns, and device information to detect and prevent fraud, chargebacks, and money laundering.
Game settlement: We use transaction history and account data to settle game outcomes and resolve disputes.
Legal compliance: We may disclose your data to law enforcement, regulators, or courts if legally required.
Communication: We use your email and phone to send account notifications, support responses, and promotional offers (which you can opt out of).

Third Parties and Data Sharing on super189

We at super189 share your data with third-party service providers who assist us in operating our platform. These include:

Payment processors: Banks, e-wallet providers (DANA, e-wallet, mobile banking, local payment, online payment), and e-wallet rail operators. We share your account and payment details with them to process transactions.
Hosting and data storage: Our servers may be located outside your jurisdiction. We use cloud providers that maintain strict security standards and are contractually bound to protect your data.
Analytics services: We use third-party analytics to measure site performance and user behaviour. These services may place cookies and collect anonymised data.
Support and chat services: Our customer support team accesses your account data to assist with inquiries. Support staff are bound by confidentiality agreements.
Legal and compliance: We share data with law enforcement, regulators, and courts when required by law or regulatory request.

We do not sell your data to marketers or third-party advertisers. We do not permit third parties to use your data for purposes outside those specified in this notice. All third-party processors are contractually obligated to maintain confidentiality and implement appropriate security measures.

Data Retention on super189

We at super189 retain your data as follows:

Account and transaction data: Retained indefinitely for account management, audit, and dispute resolution. This data may be subpoenaed by regulators or courts and may be preserved longer than our standard retention period if legally required.
Identity verification documents: Retained for at least five years to comply with KYC and anti-money-laundering regulations.
Payment records: Retained for at least seven years for financial audit and tax compliance.
Device and IP logs: Retained for up to 12 months for fraud detection and security purposes.
Cookies: Persistent cookies may remain on your device for up to one year unless you clear them manually.

If you close your account, we retain your data per the retention schedule above. We do not delete account history, transaction records, or identity documents ahead of the statutory retention period, as these may be needed for disputes, chargebacks, or regulatory investigation.

Your Rights Regarding Your Data on super189

You have the following rights regarding your data:

Access: You may request a copy of all data we hold about you. Submit a request via our support channels and we will provide a download link within 30 days.
Correction: You may ask us to correct inaccurate data. Log into your account dashboard and update your profile, or contact support for assistance.
Deletion: You may request deletion of your account and associated data, subject to legal retention obligations. We will delete non-essential data but will retain transaction records, identity verification, and payment history as required by law.
Opt-out of marketing: You may unsubscribe from promotional emails by clicking the unsubscribe link in our messages or by adjusting your account preferences.

To exercise these rights, contact our support team with a detailed request. We will respond within 30 days. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority.

How We Protect Your Data on super189

We at super189 employ industry-standard security measures to protect your data:

All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security) protocol.
Sensitive data (passwords, payment details) is encrypted at rest on our servers using AES-256 encryption.
Our infrastructure undergoes regular security audits and penetration testing.
Access to personal data is restricted to authorised staff who have signed confidentiality agreements.
We maintain incident response procedures and will notify you of any data breach that poses risk to your privacy.

Despite these precautions, no security system is completely foolproof. We cannot guarantee absolute protection against all attacks. You are responsible for keeping your password confidential and for securing your device. If you suspect unauthorised access to your account, contact us immediately.

Cookies and Tracking on super189

We at super189 use cookies to enhance your experience. Cookies are small files stored on your device that remember your login status, preferences, and browsing history on our site. We use two types:

Essential cookies: Required for account login and platform functionality. These cannot be disabled.
Analytics cookies: Used by third-party services to measure site performance and user behaviour. You can disable these through your browser settings.

We do not use third-party advertising cookies or behavioural tracking. Your browser settings allow you to block or delete cookies; however, disabling essential cookies may impair your ability to access super189.

Contact Us About Privacy on super189

If you have questions about this privacy notice, your data, or how we handle your information, contact our support team. We respond to privacy inquiries within five business days. Your requests and communications are kept confidential and are forwarded to our legal and compliance team as needed.

We may update this privacy notice periodically to reflect changes in our practices or applicable law. Updates are posted to this page with a revised "last updated" date. Your continued use of super189 after updates are posted indicates your acceptance of the revised notice. If significant changes affect how we use your data, we will notify you via email or account notification.

Our commitment is to handle your data responsibly, transparently, and lawfully. We recognise that your privacy is important and that trust is central to our relationship with you.

Legal and jurisdiction framework for super189

Service availability

We at super189 provide our platform services—including sports betting, live-dealer gaming, slot games, and esports markets—only in jurisdictions where applicable local law permits such services. We do not designate specific regions as "legal" or "illegal" because gaming regulation is complex, jurisdiction-specific, and subject to change. Instead, we implement jurisdiction-aware access controls where technically feasible. Our payment gateways attempt to recognise transaction origin and may restrict access in regions where we cannot lawfully operate. However, such technical controls are imperfect, and we rely on users' honest representation of their location and legal status. If we discover that a user's account is accessing our platform from a jurisdiction where our services are prohibited, we close the account, void all pending positions, and return any balance to the original payment method within standard processing windows. We maintain ongoing compliance monitoring and update our jurisdiction policies periodically as gaming regulation evolves globally. Users who attempt to circumvent jurisdictional restrictions through VPNs, proxies, or other technical means violate our terms and expose themselves to legal risk within their own jurisdiction. We do not provide guidance on whether our services are legal in specific countries or regions; each user is responsible for determining compliance with their local law.

Account eligibility

Eligibility for a super189 account is determined by compliance with the laws of your jurisdiction. We do not enforce a universal age threshold—such as ""—because the legal age of majority varies globally. Some jurisdictions set the minimum at 18, others at 21 or higher. Instead, we require that you verify you meet your jurisdiction's minimum legal age and are not otherwise disqualified from participating in online entertainment services. During account registration, you confirm this eligibility through a mandatory checkbox declaration; we do not issue age badges because such designations would falsely imply a universal standard and could suggest we endorse access when in fact access depends entirely on your local law. At account creation and during periodic reviews, we may request proof of age or identity documentation. If we discover that you are underage under your local law, we close your account immediately and return any balance. We prohibit shared accounts, fraudulent identities, duplicate registrations, and use by persons legally disqualified from gaming services. Our verification process includes cross-checks against known sanctions lists and fraud databases to maintain account integrity and prevent underage access or use by prohibited persons.

Local-law responsibility

Users of super189 are solely responsible for verifying that their access and use of our platform comply with the laws of their own jurisdiction. We cannot provide legal advice, and we do not warrant that our services are legal everywhere. Many countries, provinces, and territories restrict or prohibit online gaming, sports betting, or both. If you live in such a jurisdiction, you must not use our platform. If you are uncertain about your local law, we recommend consulting a local attorney before creating an account or depositing funds. We reserve the right to suspend or close any account if we reasonably believe it violates applicable law or our terms. Such actions are made in good faith based on available information and risk assessment; we do not conduct exhaustive legal research for every user in every potential jurisdiction. If you believe your account was closed or suspended in error, you may contact our legal team with documentation of your jurisdiction's laws permitting our services. We will review such requests but make no guarantee of reinstatement. You assume all legal risk arising from your use of super189 in your jurisdiction. We assume no liability for legal consequences you may face if you access our platform in a jurisdiction where online gaming is prohibited.

Data and privacy scope

Our collection and use of your data is governed by this privacy notice. For account management and regulatory compliance, we collect your legal name, identity document (KTP, SIM, passport, or equivalent), email address, phone number, postal address, and payment method information. We use this data for Know Your Customer (KYC) verification, fraud prevention, account recovery, payment processing, and regulatory compliance reporting. We encrypt all data in transit and at rest using industry-standard security protocols. We do not sell your personal information to third parties. We may share data with payment processors, banks, and regulatory authorities if legally required. Your data is retained for the duration of your account and for a statutory period afterward (typically 5–7 years for financial records in most jurisdictions). You may request access to, correction of, or deletion of your personal data by contacting our support team, subject to legal retention obligations for gaming transaction records. Our privacy policy is updated periodically; continued use of our platform indicates your acceptance of the current version. For users accessing super189 from Jakarta, Surabaya, Bandung, Medan, or other regions, data handling and retention follow the same standards regardless of location.

Contact for legal inquiries

If you have legal questions about super189, your account, privacy, or data handling, contact our legal and compliance team through our support channels. You can reach support via email, live chat, or phone during standard business hours (Monday–Friday, 09:00–18:00 local time, excluding public holidays). Response times typically range from 4–24 hours depending on inquiry complexity. For urgent compliance matters, account suspension appeals, or privacy-related concerns, we offer a prioritized queue. Formal legal inquiries, data-subject access requests, or disputes may take longer (up to 30 days) to resolve fully. We maintain detailed records of all legal and privacy communications and reserve the right to share relevant details with regulatory authorities if required by law. If you are represented by an attorney, regulator, or government body, direct inquiries through official channels with proper authorisation; we do not respond to third-party inquiries without written consent from the account holder or legal counsel.